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Our cancellation, weather, and refund policies for private hibachi catering events.
Last Updated: October 2026
All cancellations and rescheduled parties require a minimum of 48 hours notice. If a cancellation or rescheduling is made with less than 48 hours notice, the customer will be charged a fee of $200.00. This fee covers the cost of reserving the chef's time and the preparation that goes into your event.
To cancel or reschedule your booking, please contact us directly using the phone number listed below. Please have your booking confirmation details ready.
Weather exception: if severe weather makes outdoor cooking unsafe and your venue has no covered cooking area, you may reschedule once, free of charge — the $200 fee does not apply. See Section 2 below for details.
Important: Credit card payments cannot be refunded at the end of the party — all credit card transactions must be processed 24 hours prior to the event. For cash payments, arrangements can be discussed at the time of booking.
Terra Hibachi cooks outdoors, rain or shine, as long as conditions are safe. If rain is expected, the customer is responsible for providing a fully open covered cooking area, such as a covered patio, porch, tent, or awning, so the chef can cook safely and stay dry — with a covered area in place, your event goes ahead as planned. But if, on the day of your event, the forecast or actual weather at your venue includes heavy rain, lightning, or other severe conditions that make outdoor cooking unsafe, and no covered area is available, you may reschedule your event once, free of charge: the $200 cancellation fee does not apply, even if the decision is made within 48 hours of your event. The new date is subject to availability and is agreed together, and we ask that we make the decision together as early as possible on the day. Weather that does not make outdoor cooking unsafe is handled under the standard Cancellation Policy in Section 1.
Refunds, when applicable, will be processed as follows:
Credit Card Payments: Refunds will be credited back to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution.
Cash Payments: Refunds for cash payments will be arranged on a case-by-case basis. Please contact our team directly to discuss.
For all refund-related inquiries, please contact our team:
Phone: (916) 215-3691
You can also reach us by email at [email protected].
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